Exchange 2007 blank SMTP address issue

1 Nov 2007 7:37 PM

clathem

I have an issue with OALgen on exchange 2007. Some users are not being
published to the OAB. The exchange server logs show the following
error:

Event Type:    Error
Event Source:    MSExchangeSA
Event Category:    OAL Generator
Event ID:    9325
Date:        11/1/2007
Time:        1:27:24 PM
User:        N/A
Computer:    EXCHANGE
Description:
OALGen will skip user entry 'Bill Bob' in address list '\Global
Address List' because the SMTP address '' is invalid.
- Default Offline Address Book

When I pull up the account in the Exchange Mgmt Console I only see a
single SMTP address for the user. Is there a way from the mgmt shell
to check users for blank SMTP addresses? Judging by bthe above error,
could the problem be something other than a blank SMTP address?

Thanks.

1 Nov 2007 8:24 PM

clathem

On Nov 1, 2:37 pm, clat***@gmail.com wrote:
Show quote

> I have an issue with OALgen on exchange 2007. Some users are not being
> published to the OAB. The exchange server logs show the following
> error:
>
> Event Type:     Error
> Event Source:   MSExchangeSA
> Event Category: OAL Generator
> Event ID:       9325
> Date:           11/1/2007
> Time:           1:27:24 PM
> User:           N/A
> Computer:       EXCHANGE
> Description:
> OALGen will skip user entry 'Bill Bob' in address list '\Global
> Address List' because the SMTP address '' is invalid.
> - Default Offline Address Book
>
> When I pull up the account in the Exchange Mgmt Console I only see a
> single SMTP address for the user. Is there a way from the mgmt shell
> to check users for blank SMTP addresses? Judging by bthe above error,
> could the problem be something other than a blank SMTP address?
>
> Thanks.

Resolved! See:
Offline Address Book: Mystery of The Missing Recipients
http://exchangepedia.com/blog/2007/02/offline-address-book-mystery-of-missing.html

The Email Address tab in AD did not reflect the primary smtp address
of that user, resulting in the issue.