How do I connect a new AD account to a new email address

8 Jul 2009 2:12 PM

Linda

I have an exchange public folder where the email address was created before
the user account. I need to connect the user account to this email address.
Is this possible or do I need to delete everything and start from scratch?
This is the error I receive when trying to send a test mail from the outside
deinal-Recipient: rfc822;apinvoi***@mottcorp.com
Action: failed
Status: 5.2.1
X-Display-Name: APInvoices
When I look up the error, it says that it cannot find the SID.
Consequently, I created an account, but I am unable to match it to the
mailbox. Any help would be much appreciated.

8 Jul 2009 2:19 PM

Lanwench [MVP - Exchange]

Linda <Li***@discussions.microsoft.com> wrote:

> I have an exchange public folder where the email address was created
> before the user account. I need to connect the user account to this
> email address. Is this possible or do I need to delete everything and
> start from scratch? This is the error I receive when trying to send a
> test mail from the outside deinal-Recipient:
> rfc822;apinvoi***@mottcorp.com
> Action: failed
> Status: 5.2.1
> X-Display-Name: APInvoices
> When I look up the error, it says that it cannot find the SID.
> Consequently, I created an account, but I am unable to match it to the
> mailbox. Any help would be much appreciated.

Hi - this is an Exchange question, and hence really belongs in
microsoft.public.exchange.admin. I'm setting up my reply to xpost there for
your convenience but make sure to post in the most relevant groups next
time.

That said, I'm confused. A public folder has no associated user account. Nor
does it have a mailbox, even if it is mail-enabled. You haven't provided
your version or SP level of Exchange (which is critical!) but assuming
E2003, you can check the mail-enabled status of the folder in Exchange
System Manager by drilling down trhough the folders til you find it, then
right-click. You can establish an email address for a public folder if it
doesn't have one already.

If this doesn't answer your question please post back with full details of
your setup and what you're trying to do.

8 Jul 2009 2:50 PM

Ace Fekay [Microsoft Certified Trainer]

Show quote Hide quote

"Lanwench [MVP - Exchange]" <lanwe***@heybuddy.donotsendme.unsolicitedmailatyahoo.com> wrote in message news:uNFEXc9$JHA.5908@TK2MSFTNGP03.phx.gbl...
> Linda <Li***@discussions.microsoft.com> wrote:
>> I have an exchange public folder where the email address was created
>> before the user account. I need to connect the user account to this
>> email address. Is this possible or do I need to delete everything and
>> start from scratch? This is the error I receive when trying to send a
>> test mail from the outside deinal-Recipient:
>> rfc822;apinvoi***@mottcorp.com
>> Action: failed
>> Status: 5.2.1
>> X-Display-Name: APInvoices
>> When I look up the error, it says that it cannot find the SID.
>> Consequently, I created an account, but I am unable to match it to the
>> mailbox. Any help would be much appreciated.
>
> Hi - this is an Exchange question, and hence really belongs in
> microsoft.public.exchange.admin. I'm setting up my reply to xpost there for
> your convenience but make sure to post in the most relevant groups next
> time.
>
> That said, I'm confused. A public folder has no associated user account. Nor
> does it have a mailbox, even if it is mail-enabled. You haven't provided
> your version or SP level of Exchange (which is critical!) but assuming
> E2003, you can check the mail-enabled status of the folder in Exchange
> System Manager by drilling down trhough the folders til you find it, then
> right-click. You can establish an email address for a public folder if it
> doesn't have one already.
>
> If this doesn't answer your question please post back with full details of
> your setup and what you're trying to do.
>
>

Ah, you beat me to it! I apologize. I didn't see your reponse before I responded... I should have refreshed my reader!

Ace

8 Jul 2009 2:49 PM

Ace Fekay [Microsoft Certified Trainer]

Show quote Hide quote

"Linda" <Li***@discussions.microsoft.com> wrote in message news:0F7B40C5-9902-431A-B488-12F9B8BA1C5D@microsoft.com...
>I have an exchange public folder where the email address was created before
> the user account. I need to connect the user account to this email address.
> Is this possible or do I need to delete everything and start from scratch?
> This is the error I receive when trying to send a test mail from the outside
> deinal-Recipient: rfc822;apinvoi***@mottcorp.com
> Action: failed
> Status: 5.2.1
> X-Display-Name: APInvoices
> When I look up the error, it says that it cannot find the SID.
> Consequently, I created an account, but I am unable to match it to the
> mailbox. Any help would be much appreciated.
>

Interesting. I haven't seen this error in quite some time.

So I am not sure what you mean by your first two sentences.

Knowing that all email addresses are unique in a forest/Exchange organization, were you trying to create a user account giving it the same email address whether as the primary email address or additional email address for the user, that you've previously provided for a public folder? If so, it should have given you an error saying the email address already exists.

You can remove the email address off the public folder. Have you tried that? You can try removing the email address from the public folder, wait for AD replication to occur, then re-create it, or simply do not give it an email address, and set the email address on the new user account?

Also...
Is the public folder part of a Distribution Group?
What is the attachment size limit set to in your ogranization?
Is there an attachment on the message? If so, how large is the attachment?
Does the public folder (assuming that;s where you want this to go), have permissions to receive email from outside of the organization/
What version of Exchange? Are all the same, or mixed 2000, 2003 and/or 2007?
Do you have multiple domains in your forest?
How many Exchange servers in the organization?
Do all Exchange servers have the lastest service packs, rollups and Exchange updates?

Take a look at the following article regarding this issue.

You receive a "5.2.1" non-delivery report when you send an e-mail message to a public folder on Exchange Server 2003 or on Exchange 2000 Server
[...] Fixes a problem where you receive a 5.2.1 NDR when you send an e-mail message to [...] STATUS. Microsoft has confirmed that this is a problem in Exchange 2003 ...
http://support.microsoft.com/kb/870585

Since this is an Exchange question, I' ve also cross-posted this to the Exchange Admin newsgroup. You can check back to this group for responses from anyone in this group or the Exchange newsgroup.

--
Ace

This posting is provided "AS-IS" with no warranties or guarantees and confers no rights.

Please reply back to the newsgroup/forum to benefit from collaboration among responding engineers, as well as to help others benefit from your resolution.

Ace Fekay, MCT, MCSE 2003 & 2000, MCSA 2003 & 2000, MCSA Messaging
Microsoft Certified Trainer
ace***@mvps.RemoveThisPart.org
http://twitter.com/acefekay

For urgent issues, you may want to contact Microsoft PSS directly. Please check http://support.microsoft.com for regional support phone numbers.